Fulfillment policy
Badgewell offers a suite of enterprise-level SaaS products, including the comprehensive Badgewell ERP, tailored to meet the diverse needs of businesses. Alongside our software solutions, we provide custom software development, team extension, and outsourcing services designed to help businesses scale efficiently and effectively.
Plans
Badgewell offers both monthly and annual subscription plans to cater to the varied needs of our clients. Our subscription fees vary depending on the specific modules and services required by the client.
Fees
Since our fees are tailored based on the modules selected by the client, we encourage potential customers to contact us directly at sales@badgewell.com for detailed inquiries and personalized quotes.
Registration Process
To inquire about our solutions and start the registration process, customers need to reach out to us via email at sales@badgewell.com.
Activation
Badgewell is committed to activating accounts within 3 working days from the completion of the registration process, ensuring clients can quickly start benefiting from our solutions.
Access
Details on how to access our services will be provided upon account activation. Each client will receive specific instructions based on the services or software solutions they have subscribed to.
Maintenance and Upgrades
Clients will be notified via email regarding any scheduled maintenance or upgrades that may impact the availability of our services.
Support Channels
Badgewell provides customer support exclusively via email. We strive to respond to all inquiries and issues promptly to ensure customer satisfaction.
Response Time
While we aim to respond as quickly as possible, response times may vary depending on the complexity of the inquiry or issue reported.
Billing Cycle
Clients can choose between monthly or annual billing cycles, depending on their subscription plan.
Payment Methods
Payment methods and terms will be specified in the personalized quote provided to clients during the inquiry process.
Service Cancellation
You may cancel service at any time. Simply cancel the service online and contact us to initiate the cancellation process, and we'll ensure a hassle-free experience for you. Service may be cancelled within 14 days of purchase for a full refund. After this period, cancellations will not be accepted. We value your satisfaction and strive to accommodate your needs.
Refund
We strive to ensure your satisfaction with our products and services. If you find yourself dissatisfied for any reason, we offer a transparent refund policy. Refunds will be processed within 7 business days from the date of approval, and they will be issued in the original form of payment. To be eligible for a refund, please ensure that the product or service remains unused. Refund requests must be submitted within 14 days of the purchase date. However, we reserve the right to refuse refund requests if the product or service has been substantially utilized or if the terms of our refund policy are violated.
Badgewell is committed to protecting the privacy and security of our clients' data. Detailed information on our data protection measures and privacy policy will be provided to clients as part of their welcome package upon account activation.
Compliance
Badgewell ensures that our services comply with applicable laws and industry standards. Clients can request more information about our compliance policies via email.
Dispute Resolution
In the unlikely event of a dispute, Badgewell aims to resolve matters amicably. Clients are encouraged to contact us directly to find a satisfactory resolution.
Badgewell reserves the right to update this fulfillment policy. Clients will be notified of any significant changes via email or through our website.
For customer support, billing inquiries, or legal concerns, please contact us at support@badgewell.com. Our team is dedicated to assisting you with any questions or issues you may encounter.
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